Every pre-owned piece undergoes a multi-step review by trusted third-party experts. We leverage leading tools and partners (including Entrupy and the Authentication Institute of America) before an item reaches the sales floor or site.

We stand behind the authenticity of every item we sell. If you ever believe your purchase is not genuine, contact us immediately with your order details and any supporting documentation so we can investigate and make it right.

Orders placed Monday–Friday typically process within 1–2 business days. High-value items may require an additional review day prior to shipment.

We primarily ship via UPS or USPS within the United States. Options include Standard/Ground and expedited services (2-Day and Next-Day). Signature may be required for orders $500+, deliveries to multi-unit residences, or at our discretion. P.O. Boxes ship via USPS Standard.

Yes—choose In-Store Pickup at checkout. Bring a photo ID and your order confirmation. If someone else is picking up, reply to your confirmation email with their full name so we can authorize release.

• Saratoga Springs — 372 Broadway, Saratoga Springs, NY
• Albany / Stuyvesant Plaza — 1475 Western Ave, Albany, NY

We ship to select countries via DHL Express or UPS Worldwide. Delivery is generally 3–7 business days after dispatch. Import duties, taxes, and fees are the buyer’s responsibility. Some brands/materials and destinations may have restrictions—if we’re unable to fulfill a shipment, we’ll contact you.

You’ll receive a tracking email once your order ships. Please allow up to 24 hours for the carrier to update scan events.

First, check with neighbors and household members, and look for delivery notices. Then contact the carrier with your tracking number. If you still can’t locate it, email us within 3 business days so we can assist with a claim.

For security, we generally cannot change the shipping address once an order is placed. If your order hasn’t shipped, we can cancel and help you reorder to the correct address. Requests to add or remove signature service must be made before shipment.

We may ship items separately at no extra cost. You’ll receive tracking for each package.

Start by clicking "Sell with Us" on the top left corner of our website. You will be prompted to create an account where you will then submit photos/details of your items. Our team will evaluate and get back to you with pricing in 1-2 business day. We offer consignment, store-credit and buyouts for specific items. Approved items are listed in-store and online.

Payouts are based on a tiered commission structure.

Standard term: 90 days from the date the item is listed. After this time-frame, if your item has not sold we will reach out to you to discuss next steps. (ie. markdowns, return to consignor, keep item as is.)

Pricing reflects brand, style, condition, current demand, and historical sell-through.

If your item hasn’t sold by the end of the consignment term:

1. Pick-up/Return: We’ll contact you to schedule in-store pick-up or ship the item back. Return shipping is $10 within the U.S. (signature may be required).
2. Extend the Term: You can opt to extend for another 90 days. We may recommend updated pricing or new photography to boost visibility.
3. Donate: Prefer to donate? We can coordinate a donation to your partner charity and provide a receipt upon request

Payouts are issued upon the sale of your bag, on the 15th and last day of the month. Available methods: printable check / ACH / store credit. We’ll notify you by email when your payout is ready.

Standard authentication, photography, and listing are included in our commission. If your item does not pass authentication, it is a $35 fee.

We accept items in very good to like new condition. Please disclose wear (e.g., corner rub, hardware scratches, interior marks). We may decline items with excessive wear, odors, or missing/compromised serials. Original packaging and proof of purchase increase sell-through.

Every piece is vetted using our multi-step process (including third-party tools and expert review). Items that cannot be authenticated will be returned to the consignor or declined at intake.

Forever Bracelet appointments are booked through our online calendar. Simply choose your preferred location, date, and time, and follow the prompts to reserve your spot. Appointment links are available on our website and social channels. Access our calendar.

We offer Forever Bracelet appointments at both Lola Saratoga locations:

• Saratoga Springs — 372 Broadway, Saratoga Springs, NY
• Albany / Stuyvesant Plaza — 1475 Western Ave, Albany, NY

Please double-check the location when booking your appointment.

Pricing for Forever Bracelets varies based on the chain you select. Most bracelets range from approximately $148–$228. You’ll be able to view and choose from our available chains during your appointment.

If your Forever Bracelet needs to be rewelded, reweld fees are $10 for the first reweld and $25 for any rewelds after that. Please bring your original bracelet to your appointment so our team can inspect and reweld it safely.

Please review our full Return & Refund Policy prior to purchasing. Certain items are final sale and ineligible for return, including sale items, vintage/pre-owned pieces, fine jewelry, Forever Bracelets, and products specifically marked “Final Sale.”

We accept major credit/debit cards and approved digital payment methods at checkout. Availability may vary by region and order value.

Where possible, we reuse high-quality packaging to reduce waste—without compromising presentation or protection.