Our Process

At Lola Saratoga, we make selling your pre-loved luxury items simple, transparent, and secure. Here’s exactly how it works:

1. Submit Your Items

  • Start by submitting your items through Trendful using the “Sell With Us” button at the top of our homepage.
  • Once submitted, our buying team will review your item(s) and respond within 1–2 business days with a quote if we are able to accept the brand/product.

2. Choose Your Selling Option

We offer three ways to sell with us:

  • Buyout — Receive a direct payment once your item is authenticated.
  • Consignment — Earn a payout once your item sells. You will receive a percentage of the sale. Payouts are issued twice a month (15th & last day).
  • Store Credit — Apply your earnings toward your next purchase at Lola Saratoga, issued once your item sells.

3. Shipping or Drop-Off

  • If you accept our offer, we’ll send you a prepaid shipping label to send your item in.
  • If you’re local, you may also drop off your item at our Saratoga or Stuyvesant Plaza boutiques—just let us know your preference.

4. Inspection & Authentication

  • Once we receive your item, our team will carefully inspect it. If the item is in better or worse condition than anticipated, we may adjust the price and notify you right away.
  • Each item is authenticated using industry expertise and third‑party technology (e.g., Entrupy, LegitApp or RealAuthentication) before moving forward.

5. Photography & Listing

  • Every item is photographed in‑house to capture all angles and details, ensuring transparency and accuracy.

Items are then:

  • Uploaded to our website
  • Displayed in our boutiques
  • Featured on our TikTok for maximum visibility

6. Sale & Payout

Once your item sells, we issue your payout according to the selling option you chose:

Buyout: Payment is released immediately after authentication.
Consignment: Payouts are processed on the 15th and last day of each month, after the item has sold.
Store Credit: Applied to your Lola Saratoga account once the item sells.

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Why Sell With Lola?

  • Fast responses — quotes within 1–2 business days.
  • Flexible options — choose between buyout, consignment, or store credit.
  • Trusted authentication — every item is verified for peace of mind.
  • Maximum visibility — your items appear in-store, online, and across social media.

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Have questions? Email us at gabriella@lolasaratoga.com or visit us in-store—we’d love to walk you through the process!